Terms and Conditions

Welcome to SS Food And Service. By using our services — including food ordering, catering, delivery, and customer support — you agree to the terms and conditions outlined below. Please read them carefully.

1. General

1.1 These terms govern your use of all services provided by SS Food And Service, located at Khadam Ali Road, near City Public School, Sialkot.
  1.2 We reserve the right to update these terms at any time. Any changes will be posted or communicated via official contact channels.

2. Services Offered

2.1 We offer:

  • Freshly prepared meals
     
  • Catering for events and gatherings
     
  • Food delivery within selected areas of Sialkot
     

2.2 All services are subject to availability and may vary based on demand, location, or timing.

3. Orders and Cancellations

3.1 Orders can be placed by phone (0346-6723312) or email (SSfoodandservice@gmail.com).
  3.2 Orders may be cancelled within 10 minutes of placement, provided preparation hasn’t started.
  3.3 SS Food And Service reserves the right to cancel any order due to unavailability or unforeseen circumstances. In such cases, a refund or reschedule will be offered.

4. Pricing and Payment

4.1 All prices are listed in Pakistani Rupees (PKR) and are subject to change without prior notice.
  4.2 Delivery charges may apply based on distance from our location.
  4.3 Payment must be made upon delivery or pickup unless otherwise agreed.

5. Delivery Terms

5.1 Delivery is offered in selected areas of Sialkot only.
  5.2 Estimated delivery time is 30–60 minutes; delays may occur due to traffic, weather, or order volume.
  5.3 It is the customer’s responsibility to provide an accurate delivery address and contact number.

6. Refunds and Returns

6.1 Refunds and exchanges are subject to our Refund Policy.
  6.2 No refunds will be issued for food that has been consumed, unless a quality issue is confirmed.

7. Customer Responsibilities

7.1 Customers must provide accurate and complete information when placing an order.
  7.2 Any misuse of our services or disrespectful behavior toward staff may result in denial of service.

8. Liability Disclaimer

8.1 We take care to prepare food hygienically and safely, but we are not liable for any allergic reactions or health issues unless caused by negligence.
  8.2 Our maximum liability, in any case, is limited to the total cost of the affected order.

9. Privacy

9.1 Customer data is handled in accordance with our Privacy Policy.
  9.2 We do not share customer information with third parties, except for delivery or legal compliance purposes.

10. Governing Law

10.1 These terms are governed by the laws of Pakistan.
  10.2 Any disputes shall be resolved under the jurisdiction of the courts of Sialkot.

11. Contact Us

If you have any questions about these terms, please contact us:

  • Phone: 0346-6723312
     
  • Email: SSfoodandservice@gmail.com
     
  • Address: Khadam Ali Road, near City Public School, Sialkot
     


  By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.